When we mention “Active Australia Education Group” within this policy, we are referring to Active Australia Education Group Pty Ltd (ABN 16 635 604 429) and its associated entities.
1. Collection of Personal and Sensitive Information
In the pursuit of our regular business operations, we gather personal information from you, and in certain instances, this may encompass the collection of sensitive information. Below is a summary of the types of personal and sensitive information that we may gather and retain:
- Full name
- Postal and email addresses
- Date of birth
- Contact details (phone number)
- Nationality and residency status
- Educational qualifications
- Employment history
- Tax file numbers
- Passport details
Information requisite for visa application, including financial and medical details
Occupation and professional memberships
Sensitive information may also be collected in specific circumstances, such as:
- Professional memberships
- Medical examination results
This information is gathered in various contexts, including but not limited to:
- Educational consultation for study opportunities in Australia or overseas.
- Assistance with student visa applications.
- Engagement as a consultant or participation in projects/programs managed by Active Australia Education Group.
- Registration for events organized or managed by Active Australia Education Group.
These interactions may involve the submission of identity proof, such as passport copies or citizenship verification.
2. How We Collect Personal Information
Personal information can be collected through direct interactions with you or authorized representatives. It may also be sourced from third parties, such as licensed agents or representatives authorized by us to provide services on our behalf. Additionally, you may choose to supply personal information via social networks or other online channels, either through direct submission or by uploading it to our platforms or submitting it to our education counselors. Importantly, we do not accept the use of pseudonyms; identification is required for us to provide our services.
3. Purposes for Collecting Information
We collect, store, and utilize your personal information to deliver our services to you, which include, but are not limited to:
- Educational counseling services
- Assistance with student visa applications, including Genuine Temporary Entrant (GTE) support
- Facilitating health insurance acquisition
- Assisting with accommodation searches
- Providing English testing services
The collection of this information allows us to:
- Facilitate your pursuit of educational opportunities, whether in Australia or abroad.
- Assist with your Australian student visa application, including liaising with the Department of Home Affairs and other relevant organizations.
- Support your career progression after completing studies at an educational institution, either in Australia or overseas.
- Offer opportunities for involvement in consulting projects/programs.
- Keep students, institutions, and other clients informed about developments in our services, including events and participation opportunities in projects/programs.
- Conduct research for statistical, analytical, and training purposes.
- Manage our internal business operations and events.
- Address your inquiries.
4. Use and Disclosure of Personal Information
We will only use or disclose your personal information for the purposes for which it was collected. Any secondary use or disclosure will only occur if you have provided your consent, if it is reasonably expected, or as required by law. While we may use your personal information for our direct marketing purposes, we will always provide an option for you to opt out of future communications.
Disclosure Outside Australia
We may disclose your personal information to overseas entities, such as educational institutions located outside Australia, overseas visa agencies, English test centers, professional bodies, and commercial organizations. This disclosure occurs when you seek our assistance for study applications or when verification is necessary. The location of these overseas recipients depends on the specific institutions you apply to or where verification is required.
5. Protection and Security of Personal Information
We employ reasonable measures to safeguard your personal information against unauthorized access, loss, interference, modification, disclosure, and misuse. These measures include:
- Implementing computer technology, people, and process-based security measures, such as firewalls, network security configurations, and password protection.
- Regularly updating security systems to fend off malicious activities.
- Restricting data access to staff members solely for necessary business activities.
- Training all employees to treat personal information as confidential.
However, it’s essential to note that the internet is not a completely secure environment. While we take reasonable steps to provide a secure channel for information reception, we cannot guarantee the absolute security of personal information transmitted electronically. Once personal information is no longer required, we will securely destroy or de-identify it, unless legal obligations necessitate its retention.
6. Access and Correction of Personal Information
You have the right to request access to your personal information held by us, unless there is a valid reason under the Privacy Act to withhold it. Valid reasons may include suspicions of unlawful activity or misconduct of a serious nature or where disclosure would compromise commercially sensitive processes.
Should your personal details change, or if you believe that the information we possess about you is inaccurate, incomplete, or outdated, please contact us. We will strive to respond promptly. If you are dissatisfied with how your complaint is handled, you have the option to have it reviewed under the Privacy Act.
7. Personalised Advertising
We utilize your personal information to provide you with targeted advertisements or marketing communications that align with your interests, a practice that allows us to deliver more relevant and engaging content to you.
8. Your Rights
If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. If you wish to exercise this right or have any inquiries, please contact us through the provided contact information below. Please be aware that we process your information to fulfill contracts or pursue legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.
We employ Google Analytics to measure and analyze internet usage for the purpose of meeting our business objectives with advertisers and users. Individual privacy is safeguarded, but we derive insights on how to enhance our site’s utility for advertisers and users. Data collected through this analysis includes page views, unique visitors, average time spent on our site, common entry and exit points, downloaded files, and form submissions.
Updates to this Policy
Website Usage and Information Collected
For further information about our privacy practices, questions, or complaints, please contact us via email at email@example.com.